Shipping policy

Last updated: September 2026

At House of Araali, we carefully pack and ship your order so that your purchase arrives safely and in good condition.

Order Processing Orders are generally processed within 2–4 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays. During holidays, sales, new collection launches, or periods of unusually high order volume, processing may take additional time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping within the United States We currently ship orders to addresses within the United States.

Please note that total delivery time includes both our order processing time (2-4 business days) and the carrier's transit time.

  • Standard Shipping: $7.95 flat rate (Estimated transit time: 5-8 business days).

  • Free Standard Shipping: Free on all orders of $300.00 or more (Estimated transit time: 5-8 business days).

  • Express Shipping: Up to $12.95 depending on the order (Estimated transit time: 2-8 business days).

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by the carrier, weather, holidays, transportation disruptions, or other circumstances beyond our control may occur.

Shipping Address Please make sure that your shipping address is complete and accurate before placing your order.

House of Araali is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible at hoainfo@houseofaraali.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Tracking Information When tracking information is available, it will be provided by email after your order has shipped. Please allow some time for the carrier's tracking information to become active after the shipping label has been created.

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your building's management where applicable. You may also contact the shipping carrier directly.

If you still cannot locate your package, please contact us at hoainfo@houseofaraali.com, and we will do our best to assist you.

Delayed or Lost Packages Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. However, if your package appears to be significantly delayed or lost, please contact us at hoainfo@houseofaraali.com so that we can assist you in determining the appropriate next steps. We cannot guarantee delivery dates or be responsible for delays caused by circumstances outside our control.

Damaged Packages Please inspect your package when it arrives. If your package or the item inside appears to have been damaged during shipping, please contact us within 48 hours of delivery and provide photographs of:

  • The shipping package

  • Any visible damage to the package

  • The damaged item

  • The shipping label

We will review the situation and, where appropriate, arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.

Incorrect or Missing Items If you receive an item that is different from what you ordered, or if an item appears to be missing from your order, please contact us within 48 hours of delivery. Please provide your order number and photographs of the items received and the packaging where appropriate. We will investigate the issue and work with you to resolve it.

Shipping Changes and Cancellations Orders may be cancelled within 1 hour of placing the order, provided the order has not already been processed or shipped. Once an order has entered processing or has shipped, we may not be able to make changes to the order or shipping address. Please refer to our Return & Refund Policy for additional information regarding cancellations and returns.

International Shipping At this time, House of Araali ships exclusively within the United States.

Contact Us If you have any questions about shipping or your order, please contact us:

House of Araali Email: hoainfo@houseofaraali.com

Return Address: House of Araali, 341 Cape Harbour Loop, Unit 102 Bradenton, FL 34212, United States