Refund policy
Last updated: September 2026
At House of Araali, we want you to love your purchase. If something isn't right, we're happy to help with eligible returns in accordance with the policy below.
14-Day Returns We accept eligible returns within 14 days of the date your order is delivered. To initiate a return, customers must contact us within 3 days of receiving the product. Requests made after this window may not be accepted.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be free from stains, makeup, perfume, deodorant, pet hair, or other signs of wear
- Include the original packaging, where applicable
- Include proof of purchase or your order number
Items that do not meet these conditions may be refused, or a refund may be reduced to reflect any loss in value caused by use, damage, missing tags, or missing packaging.
How to Request a Return To request a return, please contact us within 3 days of receiving your order at: hoainfo@houseofaraali.com Phone / WhatsApp: +1 (941) 279-9726
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- A video of the product clearly showing its condition
- A Video, if the item is damaged, defective, or incorrect
Please do not send an item back without first contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.
Return Shipping For returns due to change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping cost. If we sent you the wrong item, or the item arrived damaged or defective, House of Araali will provide appropriate return-shipping instructions at our expense.
Damaged, Defective, or Incorrect Items Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery and provide a video and photographs of the item and its packaging. We will review the issue and, where appropriate, provide a replacement, exchange, or refund.
Non-Returnable Items The following items are not eligible for return:
- Items marked Final Sale
- Sale or clearance items where the product listing specifically states that the item is Final Sale
- Customized or personalized items
- Items that have been altered, tailored, stitched, or otherwise modified at the customer's request
- Items that have been worn, washed, damaged, stained, or otherwise used
- Items with missing or removed original tags
- Gift cards
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Exchanges If you need a different size or another item, please contact us within 3 days of receiving your order. Depending on availability, we may offer an exchange or ask you to return the original item and place a new order. For size-related exchanges where the original item was correctly supplied, the customer is responsible for applicable return shipping costs.
Refunds Once your return is received and inspected, we will notify you whether the return has been approved. If approved, the refund will be issued to the original payment method used for the purchase. Please allow your payment provider or bank additional processing time for the refund to appear in your account. Original shipping charges are generally non-refundable, unless the return is due to our error, a defective item, or another circumstance where we determine that a refund of shipping charges is appropriate. If an item is returned in a condition that does not meet our return requirements, we may refuse the return or reduce the refund to account for the loss in value.
Cancellation Orders may be cancelled within 1 hour of placing the order, provided the order has not already been processed or shipped. Once an order has entered processing or has shipped, it may no longer be possible to cancel it. In such cases, you may request a return in accordance with this Return & Refund Policy after delivery.
Final Sale Items Products specifically identified as Final Sale are not eligible for return, refund, or exchange, except where required by applicable law. Please review the product description carefully before purchasing a Final Sale item.
Questions For questions regarding returns, refunds, or exchanges, please contact us: House of Araali Email: hoainfo@houseofaraali.com Phone / WhatsApp: +1 (941) 279-9726 Return Address: House of Araali 341 Cape Harbour Loop, Unit 102 Bradenton, FL 34212 United States